Refund policy
Returns and Refunds
Damaged, Faulty or Incorrect Artwork
If your Artwork arrives damaged, faulty or materially different from its description, please contact us as soon as possible at: gallery@felineartists.org
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Please include your order number, a description of the problem and clear photographs of the Artwork and its packaging. Please keep all packaging while the matter is investigated.
- Please do not return the Artwork until we have given you return instructions as it must be sent to the correct Artists address.
- Where Artwork is damaged, faulty incorrect or not as described, you will not be responsible for reasonable return shipping costs.
Nothing in these Terms affects your statutory consumer rights.
Changed Your Mind? Returns and Cancellations
- You may cancel an eligible Artwork purchase within 14 days of receiving it. You must tell us within that 14-day period and then return the Artwork within a further 14 days.
- Please do not return Artwork without contacting us first, as it must be sent to the correct Artist address.
You can notify us by emailing: gallery@felineartists.org
Or to submit a return or cancellation request online, click the link below. You'll need to enter your email address and a verification code will be sent to you.
Request a return or cancellation
The right to cancel does not normally apply to Artwork commissioned to your specifications or clearly personalised for you. Your rights where an Artwork is damaged, faulty or not as described are not affected.
Returning Artwork
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Packaging: Where possible, please reuse the original packaging. If this is not possible, package the Artwork securely and appropriately for its return journey.
You are responsible for any loss in value caused by unnecessary handling beyond what is necessary to inspect the Artwork or by inadequate return packaging.
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Return shipping Costs: For a change-of-mind cancellation, you are responsible for the return shipping cost. This does not apply where the Artwork is damaged, faulty, incorrect or not as described.
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Ship tracked: Returns must be sent using an appropriately insured and trackable shipping method.
Please email us the tracking details and proof of posting.
- Remove or cover old shipping labels before returning the parcel.
- For international returns, complete customs documents accurately and clearly mark the parcel as RETURNED GOODS.
Refunds
For a change-of-mind cancellation, we will refund the price paid for the Artwork and, where applicable, the cost of the least expensive standard delivery option offered at the time of purchase.
Extra charges for express or upgraded delivery are not refundable.
Refunds will be made using the original payment method.
We may withhold the refund until the Artist has received the returned Artwork or you provide evidence that it has been sent back, whichever occurs first.
We may make a reasonable deduction from the refund if the Artwork has lost value because of handling beyond what was necessary to inspect it.
Contact
For questions about returns or refunds, please contact: gallery@felineartists.org