Society Of Feline Artists Gallery

Refund policy

RETURNS
We are happy to accept returns, just contact us at gallery@felineartists.org within 14 days of delivery to arrange the return.

Please do NOT return your purchase without contacting SOFA first. You will get instructions on how to return your artwork.

You will need to use the packaging it came in so please take care when unwrapping your parcel. To be eligible for a refund, your item must be returned unused and in perfect condition.

CUSTOM ORDERS
Custom orders can't be returned unless they arrive damaged or defective.

IS IT FAULTY?
If disaster strikes and your item arrives damaged during shipping please take photographs of the problem and contact us immediately at gallery@felineartists.org and we will be happy to help you return it and get a full refund.

Please do NOT return your purchase without contacting SOFA first. You will get instructions on how to return your artwork.

Please send the photographs of the damage and the packaging as soon as you can to gallery@felineartists.org. We will contact you with instructions on how to return the artwork and get a refund.

DETAILS
Unless the item arrived damaged buyers are responsible for shipping costs.

Items MUST be returned by a TRACKED method. We will need proof of posting and the tracking number from you.

If the item is not returned in its original condition, if it's damaged during return shipping, the buyer is responsible for any loss in value.

Please make sure goods are well packaged to avoid any damage in transit. If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.

Please remove all shipping labels and, where applicable, print the address and shipping label we send to you via email on behalf of the Artist and attach to the parcel.

If returning an item from outside the UK please clearly mark parcel with 'RETURNED GOODS' so that any customs fees are not applied to the returned items.

Please send the tracking number of the return as soon as you have it to gallery@felineartists.org.

After the artist has received the Artwork in perfect condition you will be refunded the cost of the artwork.

If you are returning a damaged item you will be refunded in full, after the artist has received the item. We will also refund your return shipping costs provided you have given us your proof of posting and your tracking details.

Refunds are made using the same payment method that you used to pay us.

If you do not return the Artwork to us, you are still liable for the cost.

If the item arrives damaged you may only get a partial refund.

If the item is lost during return shipping no refund can be made.

Any queries contact gallery@felineartists.org.